Refunds & Cancellation Policy

1. Overview

This Refunds & Cancellation Policy ("Policy") sets out the terms on which subscribers to Savvyly's software services may cancel a subscription and request a refund. It forms part of our Terms & Conditions.

2. Cancelling Your Subscription

You may cancel your subscription at any time:

• Self-service: via the cancellation option in your account settings;
• By email: by emailing admin@savvyly.tech from the email address linked to your account.

Cancellation takes effect at the end of the current paid billing period. You will retain access to the Service until that period ends, after which your subscription will not auto-renew.

3. Refund Eligibility

Because our products are software services delivered immediately on subscription, refunds are limited to the circumstances below:

• Cooling-off period: if you cancel within fourteen (14) days of your initial subscription and have not made material use of the Service, you may request a full refund;
• Service failure: if the Service is materially unavailable or does not perform as described, due to a fault on our side, you may request a pro-rata refund for the affected period;
• Duplicate or accidental charges: any duplicated or erroneous charge will be refunded in full once verified.

Under the Consumer Protection Act, 2008 (CPA), certain consumer rights are non-waivable. Nothing in this Policy limits your rights under the CPA or any other applicable consumer-protection law.

4. Non-Refundable Items

Unless required by applicable law, the following are not refundable:

• Subscription fees paid for periods that have already elapsed;
• Setup, onboarding or once-off implementation fees that have already been delivered;
• Any usage-based or transaction-based charges that have already been incurred.

5. How to Request a Refund

To request a refund, email admin@savvyly.tech with:

• The email address linked to your account;
• The subscription or invoice number;
• The reason for the refund request;
• Any supporting information (e.g. screenshots if reporting a service failure).

We will acknowledge your request within two (2) business days and respond with a decision within seven (7) business days.

6. Refund Method & Timing

Approved refunds are processed back to the original payment method used for the subscription. Once processed, refunds typically reflect in your account within five to ten (5–10) business days, depending on your payment provider.

7. Banking-SaaS Platform Clients

Cancellation and refund terms for licensed institutional clients of the Banking-SaaS platform are governed by the master service agreement signed between Savvyly and the institution, and not by this Policy.

8. Changes to This Policy

We may update this Policy from time to time. The most current version will always be posted on this page with the effective date updated above. Material changes will be communicated to active subscribers.

9. Contact

For all refund and cancellation queries, please contact: